Booking Cancellation Policy

Last updated: 25 June 2026

Golf with Stars bookings are request-based. A booking is not confirmed until the Star accepts the booking request.

This Booking Cancellation Policy explains how booking requests, payment authorisations, cancellations, refunds, no-shows, and booking disputes are handled.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

1. Booking Requests

When a User submits a booking request, the Star may accept or decline the request.

Submitting a booking request does not guarantee that the booking will be accepted.

A booking only becomes confirmed when the Star accepts the request and Golf with Stars confirms the booking status in the app.

2. Payment Authorisation Before Star Acceptance

When a User submits a booking request, the User’s payment method will be authorised for the booking amount.

This means the amount will be reserved by the User’s bank, card provider, or payment provider, but the payment is not completed unless the Star accepts the booking.

If the Star does not respond to a booking request within 48hours, the request will expire and the payment authorisation will be released.

If the Star declines the booking request, or if the request expires or cannot proceed, Golf with Stars will cancel or release the payment authorisation where possible.

Depending on the User’s bank, card provider, or payment provider, it may take several business days for a released authorisation to appear back on the User’s available balance.

3. If the Star Accepts the Booking

If the Star accepts the booking request, the booking becomes confirmed.

At that point, the authorised payment will be captured and the booking will move into the confirmed booking stage.

Once the booking is confirmed, the User and Star may coordinate booking details through the booking-linked chat in the app.

4. User Withdrawal or Cancellation

Before the Star Accepts

A User may withdraw a booking request at any time before the Star accepts it. If a request is withdrawn, the payment authorisation will be cancelled or released where possible.

Depending on the User’s bank, card provider, or payment provider, it may take several business days for the released authorisation to appear back on the User’s available balance.

After the Star Accepts (Confirmed Bookings)

If a User wants to cancel a confirmed booking, the User should contact Golf with Stars Support as soon as possible.

Refund outcomes may depend on the timing of the cancellation, the booking status, the Star’s availability, any costs already incurred, and any applicable legal requirements.

Unless otherwise required by law or agreed by Golf with Stars, the following cancellation guide may apply:

| Cancellation timing | General outcome |
| ——————————————— | ———————————————————————————————————————————————————————- |
| More than 7 days before the scheduled Round | Full refund may be available |
| 48 hours to 7 days before the scheduled Round | 50% refund — the remaining 50% may be retained as a cancellation fee to compensate the Star’s reserved availability and Golf with Stars’ platform administration costs |
| Less than 48 hours before the scheduled Round | Refunds may not be available, unless required by law or approved by Golf with Stars |
| User no-show | Refunds may not be available |

Golf with Stars may review cancellation requests on a case-by-case basis.

5. Star Cancellation Before the Round

If a Star needs to cancel a confirmed booking before the scheduled Round, Golf with Stars may help the User and Star reschedule the booking.

During any rescheduling period, the booking payment may remain on hold pending resolution.

If a booking needs to be rescheduled, Golf with Stars may help the User and Star find a new suitable date. If a new date cannot be agreed within 14 days, Golf with Stars may review the booking for cancellation or refund handling, unless both parties agree to a longer period.

If the booking cannot reasonably be rescheduled, the User will generally receive a full refund of the booking payment and applicable platform fees, unless another outcome is required or permitted by law.

6. Star No-Show

If a Star fails to appear for a confirmed booking without prior notice or reasonable explanation, the User will generally receive a full refund of the booking payment and applicable platform fees.

Golf with Stars may also take further action on the Star’s account, including restricting, suspending, or removing access to the platform.

7. User No-Show or Late Arrival

If a User does not attend a confirmed booking, or arrives so late that the Round cannot reasonably proceed, the User may not be eligible for a refund.

Golf with Stars may review exceptional circumstances on a case-by-case basis.

8. Weather, Course Closures, Safety, and Force Majeure

Golf is an outdoor activity and may be affected by weather, course conditions, safety concerns, travel disruption, illness, emergency, or events outside the control of the User, Star, Golf with Stars, or the golf venue.

If a Round cannot proceed due to weather, course closure, safety concerns, or another force majeure event, Golf with Stars may help the User and Star reschedule the booking or review the booking for refund handling.

Refund or rescheduling outcomes may depend on the circumstances, timing, evidence provided, and any costs already incurred.

9. Disputes and Issue Reporting

Any issue or dispute about a completed, missed, cancelled, or interrupted Round should be submitted to Golf with Stars Support within 14 days of the scheduled Round date.

Users and Stars may be asked to provide relevant evidence, such as messages, booking details, arrival times, course information, photos, receipts, or other supporting information.

Golf with Stars may review the available information and decide whether a refund, partial refund, rescheduling, account action, or another outcome is appropriate.

10. Star Payouts

Star payouts are processed 48 hours after the confirmed Round, subject to no dispute being lodged within that period. If a dispute is raised, the payout may be held pending resolution.

11. Refund Timing

Refunds and released payment authorisations are processed through the relevant payment provider, card network, bank, or financial institution.

Golf with Stars cannot control the exact time it takes for a User’s bank, card provider, or payment provider to show released or refunded funds.

Refunds may take several business days to appear, depending on the payment method and financial institution.

12. Platform Fees and Administration Costs

Where a booking is cancelled or disputed, Golf with Stars may consider platform administration costs, payment processing costs, Star availability, User conduct, Star conduct, and the booking circumstances when determining the appropriate outcome.

Where required by law, mandatory consumer rights will apply.

13. Support

For booking cancellation, refund, no-show, or dispute questions, please contact Golf with Stars Support through the app or at support@golfwithstars.com.

Please include your booking details so we can review your request.